Remote Healthcare Member Support Specialist

VXI Global Solutions; Raleigh (NC); À distance; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health insurance

Career growth

Inclusive workplace

Cell phone benefits

Referral program

Résumé du poste

Trusted Leader in Healthcare Services is hiring a Healthcare Call Center Representative to deliver exceptional service to members, providers, and patients. You will use multiple systems to access member data, document interactions, and resolve complex inquiries in a compliant manner.

Join a team focused on accuracy, empathy, and timely responses while meeting KPIs for call handling, first contact resolution, and member retention.

Qualifications

• Minimum of two years in customer service or healthcare member-interaction.
• Call center experience and health insurance knowledge preferred.
• High school diploma or GED required.

Responsabilités

• Handle inquiries in Member Services, Medicare, and Billing.
• Document all interactions and resolve member questions.
• Explain health plan benefits and provider networks clearly.
• Maintain HIPAA privacy and ensure data security.

Connaissances

Clear communication

Analytical thinking

Problem solving

Typing speed 35 WPM

Formation

High School Diploma or GED

Outils

CRM

EMR/EHR

Ticketing systems

Description du poste

Trusted Leader in Healthcare Services is hiring a Healthcare Call Center Representative to deliver exceptional service to members, providers, and patients. You will use multiple systems to access member data, document interactions, and resolve complex inquiries in a compliant manner.

Join a team focused on accuracy, empathy, and timely responses while meeting KPIs for call handling, first contact resolution, and member retention.