Remote Healthcare Support Specialist

InSync Consulting Services LLC; Florida; Remote; USD 32,000 - 42,000; Full time

Job summary

TP is a leading global provider of digital business services and is seeking a Healthcare Customer Service Representative - Remote. You will handle inbound and outbound inquiries via phone, email, chat, and social channels, delivering friendly, accurate support to healthcare clients.

This role requires a High School Diploma or equivalent, at least 6 months of customer service experience, and strong typing (25 WPM).

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-scale any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Typing 25 wpm

Windows knowledge

Communication

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

TP is a leading global provider of digital business services and is seeking a Healthcare Customer Service Representative - Remote. You will handle inbound and outbound inquiries via phone, email, chat, and social channels, delivering friendly, accurate support to healthcare clients.

This role requires a High School Diploma or equivalent, at least 6 months of customer service experience, and strong typing (25 WPM).