Remote Healthcare Support Advocate

Sagility; Augusta (GA); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision coverage

Life Insurance

Short-Term Disability

Long-Term Disability

401(k) with employer contribution

Paid Time Off (PTO)

Tuition Reimbursement

Flexible Spending Account (FSA)

Employee Assistance Program

Job summary

Sagility is hiring a remote Customer Service Representative to support our healthcare call center. You will handle calls, resolve inquiries, and document details with professional communication. Prior healthcare contact center experience is a plus, and a positive, proactive attitude is essential.

We offer competitive pay, paid training, health coverage after 90 days, and opportunities for career advancement within Sagility.

Qualifications

• Strong communication and interpersonal skills.
• Experience in customer service or call center preferred.
• Ability to navigate computer applications and software.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Communication skills

Customer service

Teamwork

Computer literacy

Empathy

Education

High School Diploma

Job description

Sagility is hiring a remote Customer Service Representative to support our healthcare call center. You will handle calls, resolve inquiries, and document details with professional communication. Prior healthcare contact center experience is a plus, and a positive, proactive attitude is essential.

We offer competitive pay, paid training, health coverage after 90 days, and opportunities for career advancement within Sagility.