Remote Healthcare Customer Advocate

Sagility; Springfield (MA); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision coverage

Life Insurance

Short-Term Disability

Long-Term Disability

Flexible Spending Account (FSA)

Employee Assistance Program

401(k) with employer contribution

Paid Time Off (PTO)

Tuition Reimbursement

Job summary

Sagility is seeking Remote Customer Service Representatives to join our healthcare-focused call center in the United States. You will handle calls, research resolutions, document details, and communicate empathetically to deliver high-quality support.

This role offers daily pay options, comprehensive health coverage after 90 days, and strong opportunities for growth as many leaders started in this position. A private home workspace and reliable internet are required.

Qualifications

• Minimum of 1 year at a single job, preferably in customer service.
• Typing speed of at least 25 WPM.
• Hardwired internet with minimum speeds of 10 Mbps upload and 25 Mbps download.
• Quiet, private home workspace.
• Weekend availability.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Call center experience

Strong communication

Typing 25 WPM

Customer service mindset

Computer proficiency

Education

High School Diploma or equivalent

Job description

Sagility is seeking Remote Customer Service Representatives to join our healthcare-focused call center in the United States. You will handle calls, research resolutions, document details, and communicate empathetically to deliver high-quality support.

This role offers daily pay options, comprehensive health coverage after 90 days, and strong opportunities for growth as many leaders started in this position. A private home workspace and reliable internet are required.