Remote Healthcare Customer Support Specialist

Sagility; Springfield (IL); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Performance incentives

Paid training

Health coverage

Career advancement

Daily Pay

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

FSA

EAP

401(k)

PTO

Tuition reimbursement

Job summary

Sagility is hiring Work from Home: Customer Service Representatives (Healthcare) to join our remote call center team in the United States. You will handle calls, document details, and resolve inquiries with empathy while meeting daily quality and satisfaction goals.

We offer competitive pay, paid training, health coverage after 90 days, and multiple perks. Experience in healthcare and call centers is valued, with opportunities for career advancement within Sagility.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing at least 25 WPM.
• Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
• Secure, private work area at home.
• Flexible availability, including weekends.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Communication skills

Call center experience

Healthcare knowledge

Typing 25 WPM

Job description

Sagility is hiring Work from Home: Customer Service Representatives (Healthcare) to join our remote call center team in the United States. You will handle calls, document details, and resolve inquiries with empathy while meeting daily quality and satisfaction goals.

We offer competitive pay, paid training, health coverage after 90 days, and multiple perks. Experience in healthcare and call centers is valued, with opportunities for career advancement within Sagility.