Remote Healthcare Strategy & Operations Leader (Mgr/Snr)

FSAStore.com; Oregon; Hybrid; USD 115,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

401K match

Dependent Care FSA/HSA

Parental leave

Flexible PTO

Wellness stipend

Internet reimbursement

Professional development

Mental health resources

100% remote (US)

EST hours

Job summary

Health-E Commerce is seeking a seasoned Strategy & Operations leader to own the 0-to-1 scaling of Patiently's operating system across clinical, pharmacy, and partner workflows. This hands-on role combines day-to-day issue resolution with building processes, data cadence, and repeatable operating models.

The position requires 5+ years in healthcare operations or telehealth, strong partner management, and comfort operating in a fast-evolving environment. Remote US role with EST hours.

Qualifications

• Minimum of 5+ years of experience in healthcare operations, telehealth, or a similarly complex regulated environment.
• Experience managing external partners against defined service levels and business outcomes.
• Strong understanding of operational workflows with the ability to diagnose problems across multiple organizations and systems.
• Demonstrated success building processes, reporting and operating cadences in a growing and evolving business.
• Strong analytical judgment: use data to identify risks, priorities, and performance.
• Ownership mindset with hands-on operating style: investigate individual issues while building scalable solutions.
• Comfortable with ambiguity: able to make progress before every process or ownership boundary is fully defined.

Responsibilities

• Manage day-to-day relationships with clinical, provider, and telehealth-platform partners.
• Ensure patients move smoothly from intake through provider review, treatment, and ongoing care.
• Identify workflow breakdowns and lead cross-functional root-cause resolution.
• Own solutions and consider second-order effects when addressing operational challenges.
• Manage relationships with pharmacy and fulfillment partners; ensure SLAs.
• Build contingency plans for capacity constraints, shortages and partner disruptions.
• Ensure responsibilities and handoffs are clear across Patiently, providers, pharmacies, customer support and technology partners.
• Lead readiness planning for major launches with workflows, escalation paths, reporting and contingency plans.
• Partner with CS to unblock operational constraints and improve patient experience.
• Develop SOPs, playbooks, and controls to scale operations.

Skills

Healthcare operations

Telehealth experience

Data-driven decisions

Cross-functional collab

Job description

Health-E Commerce is seeking a seasoned Strategy & Operations leader to own the 0-to-1 scaling of Patiently's operating system across clinical, pharmacy, and partner workflows. This hands-on role combines day-to-day issue resolution with building processes, data cadence, and repeatable operating models.

The position requires 5+ years in healthcare operations or telehealth, strong partner management, and comfort operating in a fast-evolving environment. Remote US role with EST hours.