Remote Telehealth Strategy and Operations Lead

FSAStore.com; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Discretionary bonus 15%

Health, dental, vision + 401K

Dependent Care FSA & HSA

Flexible PTO and holidays

Wellness and internet reimbursements

Professional development

Job summary

FSAStore.com seeks a Manager or Senior Manager, Strategy & Operations for Telehealth to architect and operate cross-functional workflows spanning clinical, pharmacy, and platform partners within the Patiently program in the United States. You will own day-to-day partnerships, design SOPs, dashboards, and scalable processes while removing bottlenecks.

This remote-first role requires strong healthcare operations experience, analytics, and an ownership mindset to drive results in a fast-evolving

Qualifications

• 5+ years of experience in healthcare operations, telehealth, or similar regulated environment.
• Experience managing external partners against defined service levels and outcomes.
• Strong understanding of operational workflows and cross-functional problem solving.

Responsibilities

• Manage day-to-day operating relationships with clinical, provider, telehealth-platform partners.
• Ensure patients move smoothly from intake through provider review, treatment and ongoing care.
• Identify workflow breakdowns and lead cross-functional efforts to resolve root causes.
• Own solutions and consider second-order effects when resolving operational challenges.
• Manage pharmacy and fulfillment relationships, SLAs, and contingency plans.
• Coordinate readiness for major launches and ensure clear handoffs across teams.
• Develop SOPs, playbooks, and controls to scale operations.
• Use data to drive performance and build repeatable operating cadence.

Skills

Healthcare ops

Telehealth

Provider ops

Pharmacy ops

External partners mgmt

Cross-functional problem solving

Job description

FSAStore.com seeks a Manager or Senior Manager, Strategy & Operations for Telehealth to architect and operate cross-functional workflows spanning clinical, pharmacy, and platform partners within the Patiently program in the United States. You will own day-to-day partnerships, design SOPs, dashboards, and scalable processes while removing bottlenecks.

This remote-first role requires strong healthcare operations experience, analytics, and an ownership mindset to drive results in a fast-evolving