Remote Healthcare Services Specialist

Comagine Health; Jackson (MS); Remote; USD 40,000 - 56,000; Full time

Job summary

Comagine Health is seeking a Health Services Specialist to support providers, members, and clinical teams from a remote location in Washington State. You will coordinate service requests, document medical information, and help ensure smooth medical management processes.

The role emphasizes accuracy, timely communication, and collaborative problem-solving in a fast-paced healthcare environment. Candidates with medical office or patient coordination experience are encouraged to apply.

Qualifications

• High school diploma or GED.
• At least 2 years of related work or customer service experience.
• At least 1 year of experience working in a healthcare setting.
• Strong written and verbal communication skills.
• Excellent attention to detail, organization, and follow-through.
• Ability to manage multiple priorities while maintaining accuracy.
• Strong customer service skills and a professional, solutions-focused approach.
• Ability to work collaboratively with healthcare providers, clinical professionals, and team members.
• Comfort using computers, electronic records, and multiple software applications.

Responsibilities

• Support healthcare providers by submitting medical service requests via portals and documenting requirements.
• Coordinate referrals, prior authorizations, utilization reviews, and case management requests through electronic portals, phone, and fax.
• Review documentation for completeness and accuracy; identify missing information and follow up with providers.
• Deliver excellent customer service by answering inbound calls and addressing provider and member questions.
• Maintain accurate healthcare records by entering data into electronic systems and organizing case files.
• Support utilization management by processing review outcomes with clinical reviewers and physicians.
• Coordinate care management services, scheduling assessments, and coordinating transportation or accommodations.
• Collaborate with nurses, physicians, and case managers to support timely processing of requests.

Skills

Written communication

Verbal communication

Attention to detail

Organization

Multitasking

Customer service

Collaboration

Remote work

Computer literacy

Education

High school diploma or GED

Tools

EHR systems

Provider portals

Multiple software applications

Job description

Comagine Health is seeking a Health Services Specialist to support providers, members, and clinical teams from a remote location in Washington State. You will coordinate service requests, document medical information, and help ensure smooth medical management processes.

The role emphasizes accuracy, timely communication, and collaborative problem-solving in a fast-paced healthcare environment. Candidates with medical office or patient coordination experience are encouraged to apply.