Remote Healthcare Services Coordinator

Comagine Health; City of Albany (NY); Remote; USD 42,000 - 56,000; Full time

Job summary

Comagine Health is seeking a Health Services Specialist to join our team. In this remote, WA-designated role, you will support providers, clinical teams, and members by coordinating service requests, managing healthcare documentation, and ensuring medical management processes run smoothly.

You will handle referrals, prior authorizations, utilization reviews, and case management with professionalism. Strong communication, attention to detail, and comfort with electronic records are essential to

Qualifications

• Minimum 2 years of related work or customer service experience.
• At least 1 year of experience in a healthcare setting.
• Strong written and verbal communication skills.
• Excellent attention to detail, organization, and follow-through.
• Ability to manage multiple priorities while maintaining accuracy.
• Strong customer service skills and a professional, solutions-focused approach.
• Ability to work collaboratively with healthcare providers, clinical professionals, and team members.
• Comfort using computers, electronic records, and multiple software applications.

Responsibilities

• Support healthcare providers: Assist providers with submitting medical service requests via portals.
• Process healthcare requests: Coordinate referrals, prior authorizations, utilization reviews, and case management.
• Review documentation for accuracy: Verify completeness and follow up on missing information.
• Deliver excellent customer service: Answer calls and respond to questions from providers and members.
• Maintain accurate healthcare records: Enter data into electronic systems and organize case files.
• Support utilization management: Work with clinical reviewers and physicians to process outcomes and prepare letters.
• Coordinate care management: Schedule assessments and arrange transportation or accommodations.
• Collaborate with clinical teams: Communicate with nurses, physicians, and case managers.

Skills

Written communication

Verbal communication

Detail-oriented

Organization

Customer service

Multitasking

Team collaboration

Computer proficiency

Education

High school diploma or GED

Post-secondary education or certification in healthcare administration or related field

Tools

Electronic health records system

Healthcare portals

Medical management systems

Multiple software applications

Job description

Comagine Health is seeking a Health Services Specialist to join our team. In this remote, WA-designated role, you will support providers, clinical teams, and members by coordinating service requests, managing healthcare documentation, and ensuring medical management processes run smoothly.

You will handle referrals, prior authorizations, utilization reviews, and case management with professionalism. Strong communication, attention to detail, and comfort with electronic records are essential to