Remote Health Services Specialist (WA)

Comagine Health; Albuquerque (NM); Remote; USD 28,000 - 39,000; Full time

Job summary

Comagine Health in the United States is seeking a Health Services Specialist to join our team and help providers, members, and clinical staff navigate care coordination, documentation, and referrals in a remote setting. In this role you will support healthcare operations, answer inquiries, verify information, and maintain accurate records while ensuring timely processing of requests.

The position emphasizes collaboration with clinical teams and strong customer service in a fast-paced healthcare

Qualifications

• High school diploma or GED required.
• 2+ years related work or customer service experience.
• 1+ year healthcare setting experience.
• Strong written and verbal communication.
• Excellent attention to detail and organization.
• Ability to manage multiple priorities while maintaining accuracy.
• Professional, solutions-focused customer service approach.
• Comfort with computers and electronic records.

Responsibilities

• Support healthcare providers with submitting service requests and documentation.
• Coordinate referrals, prior authorizations, utilization reviews, and case management.
• Verify accuracy and completeness of service requests and follow up as needed.
• Answer inbound calls, respond to provider and member questions, document interactions, and resolve routine inquiries.
• Enter data into electronic health records and organize case files.
• Assist with coordination of care management and non-clinical tasks.
• Collaborate with nurses, physicians, and other professionals to speed processing.

Skills

Customer service

Attention to detail

Communication

Multitasking / prioritization

Team collaboration

Computer literacy

Remote work readiness

Education

High school diploma or GED

Post-secondary education in healthcare administration or related field

Job description

Comagine Health in the United States is seeking a Health Services Specialist to join our team and help providers, members, and clinical staff navigate care coordination, documentation, and referrals in a remote setting. In this role you will support healthcare operations, answer inquiries, verify information, and maintain accurate records while ensuring timely processing of requests.

The position emphasizes collaboration with clinical teams and strong customer service in a fast-paced healthcare