Remote Health Services Coordinator – WA

Comagine Health; Las Vegas (NV); Remote; USD 60,000 - 75,000; Full time

Job summary

Comagine Health is seeking a Health Services Specialist to coordinate service requests and manage documentation for providers and members. This remote role supports Washington State residents, ensuring timely access to services and compliant healthcare processes.

You will review requests, coordinate authorizations, and work with clinical teams to maintain accurate records and deliver strong customer service in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 2+ years related work or customer service experience.
• 1+ year experience in a healthcare setting.
• Strong written and verbal communication skills.
• Attention to detail, organization, and follow-through.
• Ability to manage multiple priorities with accuracy.
• Strong customer service skills and professional, solutions-focused approach.
• Ability to collaborate with healthcare providers, clinicians, and team members.
• Comfort using computers, electronic records, and multiple software applications.

Responsibilities

• Support providers with submitting medical service requests via online portals and navigate medical management processes.
• Coordinate referrals, prior authorization requests, utilization review, and case management requests through portals, phone, fax, and other channels.
• Review documentation for completeness and accuracy, identify missing information, and follow up with providers.
• Deliver excellent customer service by answering inbound calls and responding to questions while documenting interactions.
• Enter information into electronic healthcare management systems and maintain detailed records.
• Assist with utilization management by processing review outcomes and preparing notification letters.
• Coordinate care management services, including scheduling assessments and arranging transportation or accommodations.
• Collaborate with nurses, physicians, and case managers to process requests in a timely manner.

Skills

Attention to detail

Communication

Customer service

Multitasking

Remote work

Collaboration

Education

High school diploma or GED

Post-secondary education in healthcare administration

Tools

Electronic health records (EHR)

Healthcare portals

Medical management systems

Job description

Comagine Health is seeking a Health Services Specialist to coordinate service requests and manage documentation for providers and members. This remote role supports Washington State residents, ensuring timely access to services and compliant healthcare processes.

You will review requests, coordinate authorizations, and work with clinical teams to maintain accurate records and deliver strong customer service in a fast-paced environment.