Remote Health Services Coordinator

Comagine Health; Washington; Remote; USD 33,000 - 41,000; Full time

Job summary

Comagine Health is seeking a Health Services Specialist to support healthcare providers, clinical teams, and members by coordinating service requests and managing documentation. This remote role resides in Washington State, requiring residency in WA, and offers opportunities to impact patient access to services.

You will handle referrals, prior authorizations, and utilization reviews, while ensuring accurate records and responsive, professional service.

Qualifications

• High school diploma or GED.
• At least 2 years of related work or customer service experience.
• At least 1 year of experience working in a healthcare setting.
• Strong written and verbal communication skills.
• Excellent attention to detail, organization, and follow-through.
• Ability to manage multiple priorities while maintaining accuracy.
• Strong customer service skills and a professional, solutions-focused approach.
• Ability to work collaboratively with healthcare providers, clinical professionals, and team members.
• Comfort using computers, electronic records, and multiple software applications.

Responsibilities

• Support healthcare providers with submitting service requests via online portals and understanding requirements.
• Coordinate referrals, prior authorizations, utilization review cases, and case management requests.
• Review documentation for completeness and follow up on missing information.
• Deliver excellent customer service by handling inbound calls and answering provider/member questions.
• Enter data into electronic health records and organize case files.
• Assist with utilization management and coordinate care management services.
• Collaborate with nurses, physicians, and case managers to process requests.
• Complete scripted clinical review screenings and refer complex cases to qualified staff.
• Ensure compliance with program requirements and support QA activities.

Skills

Communication skills

Attention to detail

Organization

Multitasking

Customer service

Collaboration

Computer literacy

Education

High school diploma or GED

Tools

Electronic health records (EHR)

Provider portals

Medical management systems

Job description

Comagine Health is seeking a Health Services Specialist to support healthcare providers, clinical teams, and members by coordinating service requests and managing documentation. This remote role resides in Washington State, requiring residency in WA, and offers opportunities to impact patient access to services.

You will handle referrals, prior authorizations, and utilization reviews, while ensuring accurate records and responsive, professional service.