Remote Healthcare Sales Support Specialist

Noctrix Health; Oregon; Hybrid; USD 28,000 - 41,000; Full time

Job summary

Noctrix Health is seeking a remote Sales Support Specialist to assist clinics with patient documentation and order progression. You will act as the primary contact for clinic staff, maintain accurate records in Salesforce, and monitor dashboards to prioritize outreach.

The role emphasizes HIPAA compliance and careful documentation in a fast-paced healthcare environment. Qualifications include 1–3 years in healthcare or related fields, strong communication, and organizational skills.

Qualifications

• 1-3 years of experience in healthcare, sales support, customer service, or a related field.
• Experience with Salesforce or similar CRM systems preferred.
• HIPAA familiarity and handling protected health information.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong relationship-building and interpersonal skills.
• Proactive approach to problem-solving and follow-through.

Responsibilities

• Communicate with healthcare providers and clinic staff via phone, email, and fax to obtain required patient documentation.
• Proactively follow up on missing or incomplete information to ensure timely order progression.
• Serve as a primary point of contact for clinic navigators and administrative staff.
• Build relationships with clinic teams and understand workflows to improve communication.
• Review incoming documentation for accuracy and HIPAA compliance.
• Track and manage patient orders from initiation to completion with cross-team coordination.
• Use Salesforce or a similar CRM to document interactions and maintain records.
• Monitor dashboards and reports to prioritize outreach and follow-ups.
• Collaborate with Territory Managers and Associate Sales Representatives on regional efforts.
• Assist in onboarding new clinics and guiding staff through documentation requirements.
• Identify workflow inefficiencies and recommend improvements to order processing.
• Share trends and opportunities with sales and operations teams.
• Ensure all activities comply with HIPAA and company policies.

Skills

Strong communication

Organizational skills

Relationship building

Problem solving

Remote collaboration

Education

Bachelor's degree preferred

Tools

Salesforce

CRM software

Job description

Noctrix Health is seeking a remote Sales Support Specialist to assist clinics with patient documentation and order progression. You will act as the primary contact for clinic staff, maintain accurate records in Salesforce, and monitor dashboards to prioritize outreach.

The role emphasizes HIPAA compliance and careful documentation in a fast-paced healthcare environment. Qualifications include 1–3 years in healthcare or related fields, strong communication, and organizational skills.