Remote Patient Support Specialist

Ali Aydi; Bridgewater Township (NJ); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive medical, dental, and视ion

Job summary

Theranica USA, Inc. in Bridgewater, NJ is seeking a Nerivio Customer Support Associate for a full-time remote role. You will support patient journeys, communicate with patients and prescribers, and resolve inquiries via phone, email, and chat while maintaining HIPAA compliance.

Responsibilities include documenting interactions, handling shipping documentation, and ensuring a smooth support experience. Prior experience with Salesforce, Intercom, Zendesk, and JIRA is preferred.

Qualifications

• 2+ years of customer-facing service or support.
• Working knowledge of medical terminology and familiarity with pharmacy/medical insurance and claims process.
• Proficient skills using cloud-based software solutions (Salesforce, Intercom, Zendesk, JIRA, QuickBase).
• Proficient knowledge of computer and Microsoft Office skills (Excel, Word, Outlook, SharePoint).
• Strong organization, multitasking, time management, and problem-solving skills.

Responsibilities

• Deliver high-quality, patient-centered support as part of Nerivio Cares team.
• Serve as a primary contact for patients and prescribers via phone, email, and chat.
• Troubleshoot issues and guide patients through Nerivio products and processes.
• Document patient interactions in the Customer Feedback database.
• Create shipping labels and manage US-based patient shipments for device recycling and special requests.

Skills

Customer-facing support

Communication

HIPAA awareness

Organization

Teamwork

Education

Bachelor's degree in healthcare-related discipline or work experience equivalent

Tools

Salesforce

Intercom

Zendesk

JIRA

QuickBase

Excel

Word

Outlook

SharePoint

Job description

Theranica USA, Inc. in Bridgewater, NJ is seeking a Nerivio Customer Support Associate for a full-time remote role. You will support patient journeys, communicate with patients and prescribers, and resolve inquiries via phone, email, and chat while maintaining HIPAA compliance.

Responsibilities include documenting interactions, handling shipping documentation, and ensuring a smooth support experience. Prior experience with Salesforce, Intercom, Zendesk, and JIRA is preferred.