Sales Support Representative

Noctrix Health; Oregon; Hybrid; USD 28,000 - 41,000; Full time

Job summary

Noctrix Health is seeking a remote Sales Support Specialist to assist clinics with patient documentation and order progression. You will act as the primary contact for clinic staff, maintain accurate records in Salesforce, and monitor dashboards to prioritize outreach.

The role emphasizes HIPAA compliance and careful documentation in a fast-paced healthcare environment. Qualifications include 1–3 years in healthcare or related fields, strong communication, and organizational skills.

Qualifications

• 1-3 years of experience in healthcare, sales support, customer service, or a related field.
• Experience with Salesforce or similar CRM systems preferred.
• HIPAA familiarity and handling protected health information.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong relationship-building and interpersonal skills.
• Proactive approach to problem-solving and follow-through.

Responsibilities

• Communicate with healthcare providers and clinic staff via phone, email, and fax to obtain required patient documentation.
• Proactively follow up on missing or incomplete information to ensure timely order progression.
• Serve as a primary point of contact for clinic navigators and administrative staff.
• Build relationships with clinic teams and understand workflows to improve communication.
• Review incoming documentation for accuracy and HIPAA compliance.
• Track and manage patient orders from initiation to completion with cross-team coordination.
• Use Salesforce or a similar CRM to document interactions and maintain records.
• Monitor dashboards and reports to prioritize outreach and follow-ups.
• Collaborate with Territory Managers and Associate Sales Representatives on regional efforts.
• Assist in onboarding new clinics and guiding staff through documentation requirements.
• Identify workflow inefficiencies and recommend improvements to order processing.
• Share trends and opportunities with sales and operations teams.
• Ensure all activities comply with HIPAA and company policies.

Skills

Strong communication

Organizational skills

Relationship building

Problem solving

Remote collaboration

Education

Bachelor's degree preferred

Tools

Salesforce

CRM software

Job description

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world's first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

Responsibilities

• Communicate with healthcare providers and clinic staff via phone, email, and fax to obtain required patient documentation
• Proactively follow up on missing or incomplete information to ensure timely order progression
• Serve as a primary point of contact for clinic navigators, referral coordinators, and administrative staff
• Build strong relationships with clinic teams and develop an understanding of their workflows to improve communication and responsiveness
• Review incoming documentation for accuracy, completeness, and compliance with applicable requirements
• Track and manage patient orders from initiation through completion, coordinating with reimbursement, operations, and clinical support teams to resolve issues
• Use Salesforce or a similar CRM to document interactions, track order progress, and maintain accurate, timely records
• Monitor dashboards and reports to prioritize outreach, follow-ups, and outstanding documentation needs
• Collaborate with Territory Managers and Associate Sales Representatives to support regional efforts and provide account updates
• Assist in onboarding new clinics and guiding staff through patient documentation requirements
• Identify workflow inefficiencies and recommend improvements to order processing and the clinic experience
• Share recurring trends, barriers, and opportunities with sales and operations teams
• Ensure all activities comply with HIPAA requirements and company policies for handling protected health information

Requirements

• 1-3 years of experience in healthcare, sales support, customer service, or a related field
• Bachelor's degree preferred, or equivalent work experience
• Experience with Salesforce or similar CRM systems preferred
• Familiarity with HIPAA requirements and handling protected health information
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities with urgency and accuracy in a fast-paced environment
• Strong relationship-building and interpersonal skills
• Proactive approach to problem-solving and following through on outstanding tasks
• Ability to work independently in a remote environment and collaborate across sales and operations teams