Remote Healthcare IT Operations Associate

Jobgether; United States; Remote; USD 70,000 - 88,000; Full time

Benefits offered by this job

Remote work within the United States

Job summary

Jobgether, on behalf of a partner company, seeks a Healthcare IT Technical Operations Associate III in the United States. The role focuses on investigating production failures, managing data reprocessing, and ensuring data integrity across healthcare workflows in a remote setting.

You will collaborate with support teams, developers, product specialists, and external partners to resolve incidents, reconcile data, and implement automation to strengthen service quality.

Qualifications

• Bachelor’s degree in CS/IT or related field.
• 3–4 years of experience in application support, technical operations, or production support.
• Experience with healthcare platforms such as HealthEdge, Facets, or QNXT.
• Hands-on SQL for data validation, log analysis, troubleshooting, and reconciliation queries.
• Familiarity with ITSM tools such as Jira or ServiceNow.
• Familiarity with HIPAA requirements and healthcare data security standards.

Responsibilities

• Investigate and triage job failures, processing fallouts, and reprocessing requests escalated by L1 support.
• Analyze application logs, database queries, monitoring data, and dependencies to support root cause identification.
• Collaborate with L3 support, product teams, developers, and other stakeholders to investigate incidents and coordinate resolution.
• Execute data corrections and reprocess failed records according to procedures and technical instructions.
• Validate reprocessing outcomes and confirm successful completion.
• Support preventive actions and permanent fixes for recurring failures with L3 and product teams.
• Perform record-count reconciliation across input and output files, tables, and messages.
• Conduct periodic reconciliations across interfaces to maintain end-to-end data integrity.
• Respond to ad hoc customer requests within agreed timelines.
• Investigate and resolve record-count discrepancies, data mismatches, duplicates, missing transactions, and out-of-balance conditions.
• Develop and improve reconciliation controls, validation checkpoints, and data-quality mechanisms.
• Maintain reconciliation logs and audit trails for all data corrections and reprocessing.
• Investigate inbound/outbound interface issues, coordinating with vendors and trading partners.
• Provide functional guidance to L1 support for monitoring and triage scenarios.
• Review L1 tickets for completeness and accelerate incident resolution.
• Update runbooks and SOPs to improve detection, reporting, and escalation.
• Publish periodic reports on reconciliation status and SLA performance.
• Document open reprocessing tasks, pending reconciliations, and business-critical risks during shifts.

Skills

SQL queries

Data validation

Troubleshooting

Healthcare IT

Incident management

ITIL

Jira/ServiceNow

Dynatrace

Communication

Cross-team collaboration

Education

Bachelor’s degree in CS/IT

Tools

HealthEdge

Facets

QNXT

Jira

ServiceNow

Dynatrace

Job description

Jobgether, on behalf of a partner company, seeks a Healthcare IT Technical Operations Associate III in the United States. The role focuses on investigating production failures, managing data reprocessing, and ensuring data integrity across healthcare workflows in a remote setting.

You will collaborate with support teams, developers, product specialists, and external partners to resolve incidents, reconcile data, and implement automation to strengthen service quality.