Healthcare IT Technical Operations Associate III (Fully Remote)

HealthEdge; United States; À distance; USD 75 000 - 95 000; Plein temps

Résumé du poste

HealthEdge is seeking a qualified support engineer to investigate and triage job failures, perform data reprocessing, and work with product and client teams to drive timely resolutions. You will use SQL, logs, and monitoring tools to verify outcomes and maintain audit trails.

The role requires a CS/IT degree and 3-4 years of production support experience, with hands-on familiarity with HealthEdge, Facets, and QNXT, plus SQL and Dynatrace expertise.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field with 3-4 years of application or production support experience.
• Hands-on experience with healthcare platforms (HealthEdge, Facets, QNXT) and EDI X12 formats.
• Strong SQL skills, familiarity with monitoring tools like Dynatrace, and solid understanding of incident management.

Responsabilités

• Investigate and triage job failures, fallouts, and reprocessing requests using logs, SQL queries, and monitoring tools.
• Execute data correction and reprocessing, validate outcomes, and maintain reconciliation logs and audit trails.
• Partner with L3, product, and client teams to drive resolution and improve operational processes.

Connaissances

SQL

Monitoring tools

Incident management

Formation

Bachelor's degree in Computer Science/IT or related field

Outils

Dynatrace

EDI X12 formats

Description du poste

• Investigate and triage job failures, fallouts, and reprocessing requests using logs, SQL queries, and monitoring tools.
• Execute data correction and reprocessing, validate outcomes, and maintain reconciliation logs and audit trails.
• Partner with L3, product, and client teams to drive resolution and improve operational processes.

What You Need:

• Bachelor's degree in Computer Science, IT, or related field with 3-4 years of application or production support experience.
• Hands-on experience with healthcare platforms (HealthEdge, Facets, QNXT) and EDI X12 formats.
• Strong SQL skills, familiarity with monitoring tools like Dynatrace, and solid understanding of incident management.

About HealthEdge:

• HealthEdge offers AI-powered operational infrastructure for health insurance companies.
• The company is growing rapidly and investing in its people to shape the future of healthcare technology.

HealthEdge

HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize and compete. The company is experiencing strong market momentum and investing in employees to support growth.