Remote Healthcare Implementation Director | Stock Options

Ladders; United States; Remote; USD 140,000 - 170,000; Full time

Benefits offered by this job

Incentive stock options

Fully remote

Unlimited PTO

Health, vision, and dental coverage

401K plan

Job summary

Ladders is seeking an Implementation Director to lead enterprise implementation efforts for health system customers. Remote role guiding projects from kickoff through adoption, partnering with Product, Engineering, Sales, and Customer Experience to keep complex rollouts on track.

The ideal candidate brings 4–8+ years in healthcare or enterprise SaaS deployments, strong stakeholder management, and practical decision-making.

Qualifications

• 4–8+ years in implementation or professional services in healthcare or enterprise SaaS.
• Experience managing enterprise-scale rollouts with multiple stakeholders and technical complexity.
• Fluency in health system IT and clinical operations, including EHR/EMR exposure.
• Proven ability to create and implement structures such as plans, frameworks, and reports that facilitate organization and efficiency.

Responsibilities

• Own the full implementation lifecycle for enterprise health system accounts.
• Build and maintain comprehensive project plans, timelines, and risk registers for each account, actively managing delivery risk.
• Coordinate with cross-functional teams, including Product, Engineering, Sales, and Customer Experience, to ensure project commitments are met without formal authority.
• Manage relationships and status reporting with key executive and clinical stakeholders throughout the implementation process.
• Make informed decisions regarding project scope and timeline trade-offs in response to real constraints.
• Oversee action plans and internal communications for unique scopes of work that differ from core products.
• Ensure smooth handoff into steady-state operations for Customer Success Management.

Skills

Implementation leadership

Stakeholder management

Project planning

Healthcare IT

EHR/EMR integration

Enterprise SaaS

Decision making

Cross-functional collaboration

Job description

Ladders is seeking an Implementation Director to lead enterprise implementation efforts for health system customers. Remote role guiding projects from kickoff through adoption, partnering with Product, Engineering, Sales, and Customer Experience to keep complex rollouts on track.

The ideal candidate brings 4–8+ years in healthcare or enterprise SaaS deployments, strong stakeholder management, and practical decision-making.