Remote Client Solutions Director, Healthcare

Ladders; United States; Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Equity

PTO + holidays

Medical coverage

401(k)

WFH reimbursement

Wellness stipend

Parental leave

Job summary

Ladders is seeking a Client Solutions Director to lead large-scale health plan implementations and ensure a smooth transition from sales commitments to operational launch. The role partners with Sales and executives to define workflows, establish governance, and maintain visibility throughout the implementation lifecycle.

You will focus on proactive risk management, post-launch stabilization, and continuous improvement of client onboarding processes, shaping scalable playbooks for cross-payer

Qualifications

• 5-7 years of experience in health plan operations and implementation.
• Proven project management skills with multi-stakeholder projects.
• Strong strategic thinking and problem-solving abilities.
• Executive-level communication and presentation skills.

Responsibilities

• Partner with Sales to define operational workflows and present implementation capabilities.
• Direct end-to-end implementation for large-scale health plan partners.
• Identify and resolve issues or risks proactively before go-live.
• Establish governance structures and maintain executive visibility.
• Lead post-launch transitions and monitor health metrics.
• Support cross-payer initiatives and strategic projects as needed.
• Capture learnings to improve future client implementations and develop playbooks.

Skills

Looker

SQL

Data-driven

Executive communication

Health plan ops

Project management

Job description

Ladders is seeking a Client Solutions Director to lead large-scale health plan implementations and ensure a smooth transition from sales commitments to operational launch. The role partners with Sales and executives to define workflows, establish governance, and maintain visibility throughout the implementation lifecycle.

You will focus on proactive risk management, post-launch stabilization, and continuous improvement of client onboarding processes, shaping scalable playbooks for cross-payer