Remote Enterprise Implementation Director - Health Systems

Clarium; United States; Remote; USD 140,000 - 170,000; Full time

Benefits offered by this job

Fully remote

NYC coworking space

Unlimited PTO

Health, vision, dental benefits

401K

Equity / stock options

Collaborative high-growth team

Job summary

Clarium is seeking an Implementation Director to own end-to-end delivery for a portfolio of enterprise health system accounts, from kickoff to go-live and handoff to Customer Success. You will manage timelines, risk, and stakeholder relationships across Product, Engineering, Sales, and Customer Experience.

You will drive implementation plans, coordinate with clinical and IT leaders, and make tradeoff decisions when constraints arise, ensuring successful adoption and value realization for our

Qualifications

• 4–8+ years in implementation, professional services, or technical onboarding in healthcare or enterprise SaaS.
• Direct ownership of enterprise-scale rollouts with multiple stakeholders.
• Fluent knowledge of health IT and clinical operations (EHR/EMR integration, HL7/FHIR).
• Ability to build scalable playbooks and repeatable processes.

Responsibilities

• Own the full implementation lifecycle for a portfolio of enterprise health system accounts; kickoff, technical integration coordination, workflow configuration, training, go-live, user adoption, and success evaluation
• Build and maintain the implementation project plan, timeline, and risk register for each active account, proactively identifying and mitigating delivery risk
• Coordinate cross-functionally with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track; without formal authority over any of those teams
• Manage executive, user, and clinical stakeholder relationships during the implementation window (CIO, supply chain VP, CFO, project sponsors), including status reporting and escalation management
• Make scope and timeline tradeoff decisions when a project hits real constraints — deciding what is removed, what remains, and what gets escalated, and owning the reasoning behind each decision
• Own the action plan and internal communication needed to complete any scopes of work that differ meaningfully from Clarium's core products
• Ensure a clean handoff into steady-state, so the CSM inheriting the account gets a well-operating customer

Skills

Implementation management

Healthcare / health systems

Enterprise SaaS

Cross-functional coordination

Job description

Clarium is seeking an Implementation Director to own end-to-end delivery for a portfolio of enterprise health system accounts, from kickoff to go-live and handoff to Customer Success. You will manage timelines, risk, and stakeholder relationships across Product, Engineering, Sales, and Customer Experience.

You will drive implementation plans, coordinate with clinical and IT leaders, and make tradeoff decisions when constraints arise, ensuring successful adoption and value realization for our