Remote Healthcare Customer Support Specialist

Everise, Inc.; United States; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Job summary

Everise, Inc. is hiring a Healthcare Customer Service Representative to handle inbound calls related to members’ healthcare benefits from a home-based setup across multiple states. A high school diploma or GED is required, with healthcare background considered a plus.

The role emphasizes customer-first service, one-call resolutions, and adherence to attendance and performance metrics while maintaining data accuracy across systems.

Qualifications

• Handle a high volume of incoming calls professionally.
• Gather and verify customer information and educate customers on products and services.
• Navigate multiple systems while on calls.
• Be dependable and meet attendance requirements.
• Aim for one-call resolution where possible.
• Meet or exceed performance metrics.
• Balance policy with client benefits in decisions.
• Identify opportunities to improve processes.
• Document customer information and call dispositions.
• Be flexible to weekend and holiday shifts.
• Pass a drug screen and background check.
• Healthcare background is a plus; comfortable with medical terminology.
• Workspace should be a dedicated area free from distractions.

Responsibilities

• Answer inbound calls for healthcare benefits inquiries.
• Gather customer information and resolve issues per one-call resolution guidelines.
• Educate customers on available products and services and document interactions.

Skills

Strong decision-making

Analytical abilities

Customer service

Team player

Flexibility

Medical terminology

Education

High school diploma or GED

Job description

Everise, Inc. is hiring a Healthcare Customer Service Representative to handle inbound calls related to members’ healthcare benefits from a home-based setup across multiple states. A high school diploma or GED is required, with healthcare background considered a plus.

The role emphasizes customer-first service, one-call resolutions, and adherence to attendance and performance metrics while maintaining data accuracy across systems.