Remote Healthcare Support Specialist - Benefits

Everise; United States; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Everise, a global experience company, is seeking a remote customer service specialist to handle inbound calls from members regarding healthcare benefits. You’ll leverage your patience and problem-solving skills, with a chance to earn additional incentives beyond base pay.

Medical, dental, vision, 401K and PTO are among the benefits offered to eligible employees. Applicants should be able to work from a dedicated home office, pass a background check, and maintain high call-quality while meeting

Qualifications

• Pass a drug screen and background check.
• Dedicated home workspace.
• Internet speed 50 Mbps down / 10 Mbps up.
• Demonstrated passion for excellence in customer service.
• Flexibility to work weekends/evenings/holidays/overtime.

Responsibilities

• Handle a high volume of inbound calls professionally.
• Gather and verify customer information and educate on products/services.
• Navigate multiple systems efficiently to resolve issues.
• Meet or surpass performance metrics and attendance requirements.
• Ensure customer satisfaction through one-call resolution when possible.

Skills

Customer service

Call handling

Multitasking

Decision making

Analytical skills

Team player

Job description

Everise, a global experience company, is seeking a remote customer service specialist to handle inbound calls from members regarding healthcare benefits. You’ll leverage your patience and problem-solving skills, with a chance to earn additional incentives beyond base pay.

Medical, dental, vision, 401K and PTO are among the benefits offered to eligible employees. Applicants should be able to work from a dedicated home office, pass a background check, and maintain high call-quality while meeting