Remote Healthcare Customer Support Specialist

Everise, Inc.; Missouri; Hybrid; USD 21,000 - 30,000; Full time

Job summary

Everise, Inc. in the United States is seeking a Healthcare Customer Service Representative to handle inbound calls about members' healthcare benefits.

This full-time, work-from-home position requires a quiet dedicated workspace and reliable internet, plus strict attendance and scheduling flexibility. You will gather information, educate customers on products, and strive for one-call resolutions while meeting performance metrics.

Qualifications

• High school diploma or GED.
• Ability to pass a drug screen and background check.
• Healthcare background is a plus; comfortable with medical terminology.
• Dedicated workspace free from distractions.
• Internet speed 50 Mbps download / 10 Mbps upload; wired connection preferred.

Responsibilities

• Handle a high volume of inbound calls and provide empathetic customer support.
• Gather customer information, assess needs, and educate callers about healthcare benefits.
• Navigate multiple systems to document interactions and resolve issues.
• Aim for one-call resolution and meet performance metrics.
• Flexibility to work evenings, weekends, and holidays as needed.

Skills

Customer service

Communication

Decision making

Analytical thinking

Teamwork

Education

High school diploma or GED

Job description

Everise, Inc. in the United States is seeking a Healthcare Customer Service Representative to handle inbound calls about members' healthcare benefits.

This full-time, work-from-home position requires a quiet dedicated workspace and reliable internet, plus strict attendance and scheduling flexibility. You will gather information, educate customers on products, and strive for one-call resolutions while meeting performance metrics.