Remote Healthcare Customer Support Specialist

Everise, Inc.; Alabama; Híbrido; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work at home program

Medical, dental, vision benefits

401K benefits

Descripción de la vacante

Everise delivers happiness to millions of customers around the world. We operate a robust work at home program and provide medical, dental, vision, and 401K benefits.

As a member of the Everise family, you will answer inbound calls for our clients' members, assisting with healthcare benefits and striving for one-call resolutions. We seek professionals with a strong customer service orientation, the ability to handle high call volumes, and a commitment to reliability and integrity.

Formación

• High school diploma or GED
• Ability to pass a drug screen and background check
• Healthcare background experience is a plus. Comfortable with medical terminology.
• Dedicated home workspace free from distractions
• Internet speed requirement of 50 Mb/s download and 10 Mb/s upload
• Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens
• Schedule flexibility including weekends, evenings, possible holidays, and occasional overtime
• Meet attendance and dependability requirements

Responsabilidades

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependent and meet all attendance requirements
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision-making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
• Must be flexible to work weekends & holidays

Conocimientos

Communication skills

Customer service

Analytical abilities

Educación

High school diploma or GED

Descripción del empleo

Everise delivers happiness to millions of customers around the world. We operate a robust work at home program and provide medical, dental, vision, and 401K benefits.

As a member of the Everise family, you will answer inbound calls for our clients' members, assisting with healthcare benefits and striving for one-call resolutions. We seek professionals with a strong customer service orientation, the ability to handle high call volumes, and a commitment to reliability and integrity.