Remote Healthcare Customer Service Specialist

Sagility; Cedar Rapids (IA); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Paid training

Health coverage after 90 days

Wellness programs

Career advancement

Daily Pay

401(k) with employer contribution

PTO

Tuition Reimbursement

Job summary

Sagility is seeking a Remote Customer Service Representative for its healthcare-focused call center. You will handle inbound calls, resolve inquiries, document interactions, and maintain high quality and customer satisfaction in a supportive, home-based environment.

Ideal candidates have at least 1 year in a call center, HS diploma, reliable home setup, and strong communication. The role offers paid training, benefits after 90 days, and opportunities for advancement within Sagility.

Qualifications

• Excellent communication, listening, and problem-solving abilities.
• Prioritize empathy and patient/customer focus in fast-paced environments.
• Proficient in using computer applications and navigating multiple systems.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details in the system.
• Communicate empathetically and diplomatically with customers.

Skills

Communication skills

Customer service

Teamwork

Typing 25 WPM

Education

High School Diploma

Job description

Sagility is seeking a Remote Customer Service Representative for its healthcare-focused call center. You will handle inbound calls, resolve inquiries, document interactions, and maintain high quality and customer satisfaction in a supportive, home-based environment.

Ideal candidates have at least 1 year in a call center, HS diploma, reliable home setup, and strong communication. The role offers paid training, benefits after 90 days, and opportunities for advancement within Sagility.