Remote Healthcare Customer Support Specialist

Sagility; Philadelphia (Philadelphia County); Remote; USD 40,116,000 - 42,981,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Life Insurance

Disability insurance

FSA

401(k) with employer contribution

PTO

Tuition Reimbursement

Job summary

Sagility is seeking Remote Customer Service Representatives for its healthcare-focused call center. You will handle calls, research resolutions, and document details while delivering empathetic, professional service from a home office. Training is provided in a virtual environment, with opportunities for career advancement.

Candidates should have at least 1 year in a call center, a HS diploma, reliable attendance, 25 WPM typing, and a secure home workspace. Weekend availability is expected.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing at least 25 WPM.
• Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
• Secure, private work area at home.
• Flexible availability, including weekends.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Job description

Sagility is seeking Remote Customer Service Representatives for its healthcare-focused call center. You will handle calls, research resolutions, and document details while delivering empathetic, professional service from a home office. Training is provided in a virtual environment, with opportunities for career advancement.

Candidates should have at least 1 year in a call center, a HS diploma, reliable attendance, 25 WPM typing, and a secure home workspace. Weekend availability is expected.