Remote Healthcare Customer Support Specialist

Sagility; Fresno (CA); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision coverage

Life Insurance

Disability options

FSA

Employee Assistance Program

401(k) with employer contribution

PTO

Tuition Reimbursement

Job summary

Sagility, a global leader in BPM with healthcare domain expertise, is seeking a Remote Customer Service Representative to support our call center team for healthcare clients. You will engage with members and patients, resolve inquiries, and document interactions accurately in a fast-paced virtual environment.

The role offers competitive hourly pay, paid training, and comprehensive health coverage after probation.

Qualifications

• 1 year minimum in a call center environment.
• Typing speed of at least 25 WPM.
• Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.

Skills

Call center experience

Strong communication

Typing 25 WPM

Remote work setup

Education

High School Diploma or equivalent

Job description

Sagility, a global leader in BPM with healthcare domain expertise, is seeking a Remote Customer Service Representative to support our call center team for healthcare clients. You will engage with members and patients, resolve inquiries, and document interactions accurately in a fast-paced virtual environment.

The role offers competitive hourly pay, paid training, and comprehensive health coverage after probation.