Remote Healthcare Customer Service Specialist

Sagility; Worcester (MA); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health coverage after 90 days

401(k) with employer contribution

Daily Pay

Life Insurance

Disability options

Flexible Spending Account

Job summary

Sagility, a global BPM leader, is hiring a remote Customer Service Representative for healthcare support. You will handle calls, resolve inquiries, and document interactions with empathy and professionalism.

Training is provided in a modern virtual environment, with a strong emphasis on accuracy and customer satisfaction. Successful candidates have at least one year in a call center, a high school diploma, and the ability to work from home with a reliable internet setup.

Qualifications

• Must have at least 1 year of call center experience.
• High School Diploma or equivalent required.
• Excellent communication and interpersonal skills expected.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Communication skills

Interpersonal skills

Typing 25 WPM

Computer literacy

Education

High School Diploma or equivalent

Call center experience 1 year

Tools

CRM / call center tools

Job description

Sagility, a global BPM leader, is hiring a remote Customer Service Representative for healthcare support. You will handle calls, resolve inquiries, and document interactions with empathy and professionalism.

Training is provided in a modern virtual environment, with a strong emphasis on accuracy and customer satisfaction. Successful candidates have at least one year in a call center, a high school diploma, and the ability to work from home with a reliable internet setup.