Remote Healthcare Customer Service Specialist – Scheduling

Sentara Health; Charlottesville (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k with Employer Match

Paid Time Off and Sick Leave

Tuition Assistance

Bonus opportunities

Job summary

Sentara Health seeks a full-time remote Customer Service Representative in Charlottesville, VA. Work hours are 8:00 AM to 4:30 PM with a day shift.

Responsibilities include handling inquiries on eligibility, benefits, billing, and scheduling, with on-site travel if connectivity issues arise. Requirements: high school diploma, 2 years of customer service, data entry, and scheduling experience; Epic Beaker familiarity preferred; prior call center experience preferred.

Qualifications

• Two years of customer service experience required.
• Data entry experience required.
• Prior scheduling experience required.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls to address issues related to member eligibility, plan benefits, and claim payments.
• Assist patients with billing information, payment plans, and scheduling needs.
• Research and resolve telephone inquiries to support member and patient services.

Skills

Two years of customer service

Data entry

Scheduling

Epic Beaker

High-volume call center

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

Sentara Health seeks a full-time remote Customer Service Representative in Charlottesville, VA. Work hours are 8:00 AM to 4:30 PM with a day shift.

Responsibilities include handling inquiries on eligibility, benefits, billing, and scheduling, with on-site travel if connectivity issues arise. Requirements: high school diploma, 2 years of customer service, data entry, and scheduling experience; Epic Beaker familiarity preferred; prior call center experience preferred.