Remote Customer Service Specialist: Healthcare Scheduling

Sentara Healthcare Inc; Charlottesville (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative to assist members and patients with eligibility, benefits, billing and scheduling. This is a remote role requiring residency in Charlottesville or the Hampton Roads area; on-site travel is possible if connectivity issues occur.

Two years of customer service experience and data entry are required; Epic Beaker experience is preferred; hospital or healthcare call center background highly valued.

Qualifications

• Two years of customer service experience are required.
• Data entry experience required.
• Prior scheduling experience required.

Responsibilities

• Handle inbound calls to resolve eligibility, plan benefits, and claim payment issues.
• Update billing information, set up payment plans, and coordinate patient scheduling.

Skills

Customer service

Data entry

Scheduling

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

Sentara Health is seeking a full-time remote Customer Service Representative to assist members and patients with eligibility, benefits, billing and scheduling. This is a remote role requiring residency in Charlottesville or the Hampton Roads area; on-site travel is possible if connectivity issues occur.

Two years of customer service experience and data entry are required; Epic Beaker experience is preferred; hospital or healthcare call center background highly valued.