Remote Referral Specialist – Health Scheduling & Eligibility

Sentara Health; Virginia Beach (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Tuition Assistance – $5,250/year

401(k)/403(b) with Employer Match

Paid Time Off and Sick Leave

Pet Insurance

Legal Resources Plan

Job summary

Sentara Health in Virginia Beach is hiring a Referral Specialist to serve as a liaison between providers, patients, and insurance companies. Responsibilities include verifying insurance eligibility, pre-registering patients, and collaborating with teams to meet key performance indicators. The position requires a high school diploma and one year of customer service experience, with preferred knowledge in medical terminology and Epic. This role is largely remote but requires on-site presence during connectivity issues.

Qualifications

• 1 year of customer service experience required.
• Familiarity with medical terminology preferred.
• Cardio background and Epic experience preferred.

Responsibilities

• Act as a liaison between providers, patients, and insurance companies.
• Verify insurance eligibility and pre-register patients.
• Validate accuracy of data and meet turnaround requirements.
• Collaborate with internal and external customers to achieve KPIs.

Skills

Customer service

Medical terminology

Problem-solving

Education

High School Diploma

Tools

Epic

Job description

Sentara Health in Virginia Beach is hiring a Referral Specialist to serve as a liaison between providers, patients, and insurance companies. Responsibilities include verifying insurance eligibility, pre-registering patients, and collaborating with teams to meet key performance indicators. The position requires a high school diploma and one year of customer service experience, with preferred knowledge in medical terminology and Epic. This role is largely remote but requires on-site presence during connectivity issues.