107143 - Customer Service Representative I

Sentara Health; Charlottesville (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k with Employer Match

Paid Time Off and Sick Leave

Tuition Assistance

Bonus opportunities

Job summary

Sentara Health seeks a full-time remote Customer Service Representative in Charlottesville, VA. Work hours are 8:00 AM to 4:30 PM with a day shift.

Responsibilities include handling inquiries on eligibility, benefits, billing, and scheduling, with on-site travel if connectivity issues arise. Requirements: high school diploma, 2 years of customer service, data entry, and scheduling experience; Epic Beaker familiarity preferred; prior call center experience preferred.

Qualifications

• Two years of customer service experience required.
• Data entry experience required.
• Prior scheduling experience required.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls to address issues related to member eligibility, plan benefits, and claim payments.
• Assist patients with billing information, payment plans, and scheduling needs.
• Research and resolve telephone inquiries to support member and patient services.

Skills

Two years of customer service

Data entry

Scheduling

Epic Beaker

High-volume call center

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

Customer Service Representative

City/State

Charlottesville, VA

Work Shift

First (Days)

Overview

Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status

Full-time, Day Shift

Position Location

This is a remote position; however, candidates must reside in Charlottesville or Hampton Roads area. You must be able to travel on-site if you have connectivity issues.

Standard Working Hours

Must be able to work between the hours of 8:00AM to 4:30PM

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

• High school diploma or equivalent Required

Experience

• Two years of customer service experience required
• Previous data entry experience required
• Prior scheduling experience required
• Familiar with Epic beaker preferred
• Experience in a high-volume call center preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Martha Jefferson Hospital, located in Charlottesville, VA, is a Magnet status, 176-bed facility featuring all patient-friendly private rooms. Since its founding more than 100 years ago, Sentara Martha Jefferson has constantly evolved to meet the diverse healthcare needs of the patients who trust us with their care.

Today, our vision is as clear as it was to our founders. We will continue to set the standard for clinical quality and personalized healthcare services. Our hospital offers specialized care in Cancer Care, Heart and Vascular, Neurology and Neurosurgery (including a Primary Stroke Center), Orthopedics, and Maternity.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work

Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.