Remote Healthcare Customer Service Specialist

Sagility; Lawrenceville (GA); À distance; USD 29 000 - 32 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Health coverage

401(k) with employer contribution

PTO

Tuition reimbursement

Life Insurance

Disability insurance

FSA

EAP

Career advancement

Résumé du poste

Sagility is hiring Remote Customer Service Representatives to join our call center team. Be the compassionate human connection that makes our service exceptional and helps members navigate healthcare questions.

In this role you will handle incoming calls, research and resolve inquiries, accurately document call details, and communicate empathetically with professional articulation while meeting daily quality and customer-satisfaction goals.

Qualifications

• Experience in customer service roles, preferably in healthcare.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced, team-oriented remote environment.

Responsabilités

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details in the system.
• Communicate empathetically and professionally with customers.
• Meet daily goals for quality and customer satisfaction.

Connaissances

Customer service

Communication skills

Team environment

Typing 25 WPM

Formation

High School Diploma

Outils

Computer applications

Description du poste

Sagility is hiring Remote Customer Service Representatives to join our call center team. Be the compassionate human connection that makes our service exceptional and helps members navigate healthcare questions.

In this role you will handle incoming calls, research and resolve inquiries, accurately document call details, and communicate empathetically with professional articulation while meeting daily quality and customer-satisfaction goals.