Remote Healthcare Customer Service Representative

PSG Global Solutions, LLC; Texas; Remote; USD 19,000 - 25,000; Full time

Job summary

PSG Global Solutions, LLC is seeking dependable Healthcare Customer Service Representatives to assist customers remotely in Texas. The role entails listening, resolving concerns, and guiding older adults through complex information with patience and professionalism.

You will handle high-volume calls, access multiple systems, document accurately, and strive to resolve issues on the first contact while adhering to policies and client guidelines.

Qualifications

• 3–6 months of customer service experience; healthcare experience preferred.
• Clear communication, analytical and problem-solving skills with a caring approach to older adults.
• Integrity, dependable attendance, adaptability, and flexibility to work evenings, weekends, Holidays, and overtime.
• Ability to pass a background check and drug screening.

Responsibilities

• Handle high-volume incoming calls, assess customer needs, and explain products and services with professionalism and care.
• Navigate multiple systems to gather and document customer information.
• Resolve concerns on the first call whenever possible according to policies and client guidelines; escalate when needed.
• Meet service quality, productivity, and attendance expectations while adapting to change and improving the customer experience.

Skills

Customer service

Healthcare experience

Active listening

Problem solving

Communication

Education

High school diploma or equivalent

Customer service certification (optional)

Job description

Make a difference with every call.

Help customers get the answers and supportthey need. We are seeking dependable, compassionate Healthcare Customer ServiceRepresentatives who can listen carefully, resolve concerns, and make complexinformation easier to understand. In this role, you will handle incoming calls,navigate multiple systems, and provide professional, thoughtful service, includingsupport for older adults.

What you’ll do

• Handle high-volume incoming calls, assess customer needs, andexplain relevant products and services with professionalism, patience, andcare.
• Navigate multiple systems to gather and accurately documentcustomer information.
• Use sound judgment to resolve concerns during the first callwhenever possible, follow company policies and client guidelines, andescalate issues when needed.
• Meet service quality, productivity, and attendance expectationswhile adapting to change and identifying opportunities to improve thecustomer experience.

What you’ll bring

• At least 3- 6 months of customer service experience; healthcareexperience is preferred. A relevant degree or appropriate education maysubstitute for experience.
• Clear communication, analytical, and problem-solving skills,with a caring approach to customer service- especially when assisting olderadults.
• Integrity, dependable attendance, adaptability, and flexibilityto work evenings, weekends, possible holidays, and occasional overtime.
• Ability to pass a background check and drug screening.

Work-from-home requirements

• A dedicated workspace in your home.
• Internet speeds of at least 20 Mbps download and 10 Mbpsupload.
• A wired internet connection; wireless access is not permitted.