Remote Healthcare Customer Service Representative

PSG Global Solutions, LLC; Oklahoma; Remote; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

PSG Global Solutions, LLC is seeking dependable Healthcare Customer Service Representatives who can listen carefully, resolve concerns, and make complex information easier to understand. You will handle incoming calls, navigate multiple systems, and provide professional service for older adults.

This remote role requires clear communication, problem-solving, and the ability to work flexible hours including evenings and weekends. A background check will be required.

Qualifikationen

• 3–6 months of customer service experience; healthcare experience preferred.
• Clear communication, analytical and problem-solving skills with a caring approach.

Aufgaben

• Handle high-volume incoming calls and explain products and services with professionalism.
• Navigate multiple systems to gather and document customer information.
• Use sound judgment to resolve concerns on the first call when possible.

Kenntnisse

Communication skills

Analytical skills

Problem-solving

Ausbildung

Relevant degree or education

Jobbeschreibung

Make a difference with every call.

Help customers get the answers and supportthey need. We are seeking dependable, compassionate Healthcare Customer ServiceRepresentatives who can listen carefully, resolve concerns, and make complexinformation easier to understand. In this role, you will handle incoming calls,navigate multiple systems, and provide professional, thoughtful service, includingsupport for older adults.

What you’ll do

• Handle high-volume incoming calls, assess customer needs, andexplain relevant products and services with professionalism, patience, andcare.
• Navigate multiple systems to gather and accurately documentcustomer information.
• Use sound judgment to resolve concerns during the first callwhenever possible, follow company policies and client guidelines, andescalate issues when needed.
• Meet service quality, productivity, and attendance expectationswhile adapting to change and identifying opportunities to improve thecustomer experience.

What you’ll bring

• At least 3- 6 months of customer service experience; healthcareexperience is preferred. A relevant degree or appropriate education maysubstitute for experience.
• Clear communication, analytical, and problem-solving skills,with a caring approach to customer service- especially when assisting olderadults.
• Integrity, dependable attendance, adaptability, and flexibilityto work evenings, weekends, possible holidays, and occasional overtime.
• Ability to pass a background check and drug screening.

Work-from-home requirements

• A dedicated workspace in your home.
• Internet speeds of at least 20 Mbps download and 10 Mbpsupload.
• A wired internet connection; wireless access is not permitted.