Customer Service Representative

Unity Systems; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

Unity Systems is seeking Customer Service Representatives to support a healthcare client in a remote, work-from-home setup. You will handle a high volume of incoming calls, assist with questions and service needs, and document customer information accurately.

The role requires excellent communication, strong problem-solving skills, and the ability to work in a distraction-free home workspace with flexibility for evenings, weekends, and holidays.

Qualifications

• Healthcare experience is a plus.
• Comfortable with medical terminology.
• High school diploma or GED.
• Strong communication, decision-making, and problem-solving skills.
• Dedicated, distraction-free workspace.
• Flexible availability for weekends, evenings, holidays, and occasional overtime.

Responsibilities

• Handle a high volume of incoming customer calls.
• Assist customers with questions and service needs.
• Gather and document customer information accurately.
• Resolve customer issues while providing excellent service.
• Navigate multiple systems simultaneously.
• Meet company and client performance standards.

Skills

Communication

Decision making

Problem solving

Customer service

Workspace setup

Education

High school diploma or GED

Job description

We are currently hiring Customer Service Representatives to support a leading healthcare company.

Work From Home

What You'll Do:

• Handle a high volume of incoming customer calls
• Assist customers with questions and service needs
• Gather and document customer information accurately
• Resolve customer issues while providing excellent service
• Navigate multiple systems simultaneously
• Meet company and client performance standards

Requirements

• Healthcare experience is a plus
• Comfortable with medical terminology
• High school diploma or GED
• Strong communication, decision-making, and problem-solving skills
• Dedicated, distraction-free workspace
• Flexible availability for weekends, evenings, holidays, and occasional overtime

If you're passionate about helping customers and interested in a Work From Home healthcare customer service opportunity, we'd love to hear from you!