Remote Healthcare Customer Service Representative

PSG Global Solutions, LLC; Alabama; Remote; USD 19,000 - 28,000; Full time

Job summary

PSG Global Solutions, LLC is seeking dependable Healthcare Customer Service Representatives to help customers get the answers and support they need. You will handle incoming calls, navigate multiple systems, and provide professional, thoughtful service, including support for older adults.

Join a team that values empathy, clear communication, and problem-solving, and work from home with flexible scheduling while meeting quality and productivity targets.

Qualifications

• 3-6 months of customer service experience; healthcare experience preferred.
• Clear communication, analytical and problem-solving skills with a caring approach to customer service, especially for older adults.
• Integrity, dependable attendance, adaptability, and flexibility to work evenings, weekends, possible holidays, and occasional overtime.
• Ability to pass a background check and drug screening.

Responsibilities

• Handle high-volume incoming calls, assess customer needs, and explain relevant products and services with professionalism, patience, and care.
• Navigate multiple systems to gather and document customer information.
• Use sound judgment to resolve concerns on the first call when possible, following company policies and client guidelines, and escalate issues when needed.
• Meet service quality, productivity, and attendance expectations while adapting to change and identifying opportunities to improve the customer experience.

Skills

Customer service

Clear communication

Problem solving

Attention to detail

Education

Relevant degree (or education substituted)

Job description

Make a difference with every call.

Help customers get the answers and support they need. We areseeking dependable, compassionate Healthcare Customer Service Representativeswho can listen carefully, resolve concerns, and make complex information easierto understand. In this role, you will handle incoming calls, navigate multiplesystems, and provide professional, thoughtful service, including support forolder adults.

What you'll do

• Handlehigh-volume incoming calls, assess customer needs, and explain relevantproducts and services with professionalism, patience, and care.
• Navigatemultiple systems to gather and accurately document customer information.
• Usesound judgment to resolve concerns during the first call wheneverpossible, follow company policies and client guidelines, and escalatissues when needed.
• Meetservice quality, productivity, and attendance expectations while adaptingto change and identifying opportunities to improve the customerexperience.

What you'll bring

• Atleast 3- 6 months of customer service experience; healthcare experience ispreferred. A relevant degree or appropriate education may substitute forexperience.
• Clearcommunication, analytical, and problem-solving skills, with a caringapproach to customer service- especially when assisting older adults.
• Integrity,dependable attendance, adaptability, and flexibility to work evenings,weekends, possible holidays, and occasional overtime.
• Abilityto pass a background check and drug screening.

Work-from-home requirements

• Adedicated workspace in your home.
• Internetspeeds of at least 20 Mbps download and 10 Mbps upload.
• Awired internet connection; wireless access is not permitted.