Remote Healthcare Customer Service Representative

PSG Global Solutions, LLC; Georgia; Remote; USD 32,000 - 46,000; Full time

Job summary

PSG Global Solutions, LLC seeks motivated Healthcare Customer Service Representatives to assist customers, resolve concerns, and explain complex information. You will handle calls, navigate systems, and provide thoughtful service, including support for older adults.

Requirements include 3–6 months in customer service, healthcare experience preferred, and eligibility to pass a background check and drug screening. Remote work with evening and weekend flexibility is expected.

Qualifications

• 3–6 months of customer service experience; healthcare exposure preferred.
• Clear communication, analytical and problem-solving skills with a caring approach.
• Ability to pass a background check and drug screening.

Responsibilities

• Handle high-volume incoming calls, assess customer needs, and explain products with professionalism.
• Navigate multiple systems to gather and document customer information.
• Resolve concerns on the first call when possible, follow policies and escalate as needed.
• Meet service quality, productivity, and attendance expectations while adapting to change.

Skills

Customer service

Healthcare experience

Education

Relevant degree / education may substitute for experience

Job description

Make a difference with every call.

Help customers get the answers and support they need. We areseeking dependable, compassionate Healthcare Customer Service Representativeswho can listen carefully, resolve concerns, and make complex information easierto understand. In this role, you will handle incoming calls, navigate multiplesystems, and provide professional, thoughtful service, including support forolder adults.

What you'll do

• Handlehigh-volume incoming calls, assess customer needs, and explain relevantproducts and services with professionalism, patience, and care.
• Navigatemultiple systems to gather and accurately document customer information.
• Usesound judgment to resolve concerns during the first call wheneverpossible, follow company policies and client guidelines, and escalatissues when needed.
• Meetservice quality, productivity, and attendance expectations while adaptingto change and identifying opportunities to improve the customerexperience.

What you'll bring

• Atleast 3- 6 months of customer service experience; healthcare experience ispreferred. A relevant degree or appropriate education may substitute forexperience.
• Clearcommunication, analytical, and problem-solving skills, with a caringapproach to customer service- especially when assisting older adults.
• Integrity,dependable attendance, adaptability, and flexibility to work evenings,weekends, possible holidays, and occasional overtime.
• Abilityto pass a background check and drug screening.

Work-from-home requirements

• Adedicated workspace in your home.
• Internetspeeds of at least 20 Mbps download and 10 Mbps upload.
• Awired internet connection; wireless access is not permitted.