Remote Healthcare Customer Service Representative

PSG Global Solutions, LLC; North Carolina; Remote; USD 21,000 - 25,000; Full time

Job summary

PSG Global Solutions, LLC is seeking dependable Healthcare Customer Service Representatives to assist customers by listening, resolving concerns, and explaining complex information. You will handle inbound calls, navigate multiple systems, and provide professional service, including support for older adults.

This remote role requires clear communication, problem-solving, and empathy, with flexibility to work evenings, weekends, and some holidays.

Qualifications

• 3–6 months of customer service experience; healthcare experience preferred.
• Clear communication, analytical and problem-solving skills with a caring approach.
• Integrity, dependable attendance, adaptability to evenings, weekends and possible overtime.
• Ability to pass a background check and drug screening.

Responsibilities

• Handle high-volume inbound calls and explain relevant products and services with professionalism and care.
• Navigate multiple systems to gather and document customer information.
• Use sound judgment to resolve concerns on the first call when possible and escalate as needed.
• Meet quality, productivity, and attendance expectations while adapting to change.

Skills

Customer service experience

Clear communication

Analytical thinking

Problem-solving skills

Care for older adults

Education

Relevant degree or education substitution for experience

Job description

Make a difference with every call.

Help customers get the answers and support they need. We areseeking dependable, compassionate Healthcare Customer Service Representativeswho can listen carefully, resolve concerns, and make complex information easierto understand. In this role, you will handle incoming calls, navigate multiplesystems, and provide professional, thoughtful service, including support forolder adults.

What you'll do

• Handlehigh-volume incoming calls, assess customer needs, and explain relevantproducts and services with professionalism, patience, and care.
• Navigatemultiple systems to gather and accurately document customer information.
• Usesound judgment to resolve concerns during the first call wheneverpossible, follow company policies and client guidelines, and escalatissues when needed.
• Meetservice quality, productivity, and attendance expectations while adaptingto change and identifying opportunities to improve the customerexperience.

What you'll bring

• Atleast 3- 6 months of customer service experience; healthcare experience ispreferred. A relevant degree or appropriate education may substitute forexperience.
• Clearcommunication, analytical, and problem-solving skills, with a caringapproach to customer service- especially when assisting older adults.
• Integrity,dependable attendance, adaptability, and flexibility to work evenings,weekends, possible holidays, and occasional overtime.
• Abilityto pass a background check and drug screening.

Work-from-home requirements

• Adedicated workspace in your home.
• Internetspeeds of at least 20 Mbps download and 10 Mbps upload.
• Awired internet connection; wireless access is not permitted.