Remote Health Care Customer Service Rep (Bilingual)

State Collection Service, Inc.; Georgia; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with employer match

HSA/FSA

7 paid holidays

Wellness programs

Equipment provided

Job summary

State Collection Service, Inc. is hiring Health Care Customer Service Representatives for remote work in the United States. You will handle calls about insurance, financial assistance, and payments, following client protocols and delivering clear explanations.

1+ years in a call center or customer service role is expected, with preferred knowledge of medical terminology and healthcare administration. Bilingual options receive extra support for bilingual calls.

Qualifications

• 1+ years of experience in a call center or customer service role.
• Knowledge of medical terminology, patient billing, healthcare insurance or administration preferred.
• Ability to work flexible hours including evenings and Saturdays as needed.

Responsibilities

• Handle inbound and outbound calls to resolve billing and payment issues.
• Respond to questions from patients to provide clear, professional information.
• Follow client-specific protocols and policies in every interaction.

Skills

Call center experience

Bilingual

Medical terminology

Job description

State Collection Service, Inc. is hiring Health Care Customer Service Representatives for remote work in the United States. You will handle calls about insurance, financial assistance, and payments, following client protocols and delivering clear explanations.

1+ years in a call center or customer service role is expected, with preferred knowledge of medical terminology and healthcare administration. Bilingual options receive extra support for bilingual calls.