Remote Healthcare Customer Advocate

AppleOne Employment Services; Virginia Beach (VA); Remote; USD 22,000 - 23,000; Full time

Job summary

AppleOne Employment Services is seeking a Customer Service Representative for a fully remote role focused on healthcare services. The position offers paid training, a structured remote environment, and the chance to gain healthcare customer service experience with a supportive team.

Dependable, communicative professionals who can work independently will thrive in this role. Responsibilities include handling inquiries by phone, documenting interactions, and researching information across multiple

Qualifications

• High School Diploma or GED required.
• 6+ months of customer service experience required.
• Strong phone, data entry, and computer navigation skills required.
• Comfortable working across multiple systems while speaking with customers.
• Strong communication, active listening, and problem-solving skills required.
• Ability to work independently from home with reliable attendance.

Responsibilities

• Respond to customer inquiries by phone and provide accurate, professional support.
• Document customer interactions clearly and completely in internal systems.
• Navigate multiple computer systems to research information and resolve questions.
• Provide courteous, patient, and solution-focused service in a high-volume call center environment.
• Follow established procedures, compliance guidelines, and service standards.
• Maintain reliable attendance and meet expectations for remote work performance.

Skills

Customer service

Phone support

Multitasking

Detail oriented

Data entry

Education

High School Diploma or GED

Job description

AppleOne Employment Services is seeking a Customer Service Representative for a fully remote role focused on healthcare services. The position offers paid training, a structured remote environment, and the chance to gain healthcare customer service experience with a supportive team.

Dependable, communicative professionals who can work independently will thrive in this role. Responsibilities include handling inquiries by phone, documenting interactions, and researching information across multiple