Remote Healthcare CSR II: First-Call Resolution

Premera Blue Cross; Phoenix (AZ); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Home office stipend

Tuition assistance

Health benefits start day one

Paid time off and floating holidays

401k employer match

Job summary

Premera Blue Cross is hiring Customer Service Representatives to handle inbound and outbound calls with a focus on first-call resolution. You will work remotely with a consistent Monday–Friday schedule and participate in thorough training.

The role requires strong communication, empathy, and problem-solving skills, plus experience with Microsoft Office—all within a HIPAA-conscious environment. A competitive benefits package accompanies the position.

Qualifications

• Two years of customer service experience.
• Proficiency with MS Office and navigating multiple screens.
• Ability to handle high call volumes and provide accurate information.

Responsibilities

• Handle inbound/outbound calls and provide first-call resolution.
• Document interactions and follow up on items as needed.
• Escalate issues to appropriate departments and ensure timely responses.

Skills

Customer service

Empathy

Communication

Conflict de-escalation

Education

High School Diploma or GED

Two years of college coursework

Tools

Microsoft Office Suite

Phone systems

Job description

Premera Blue Cross is hiring Customer Service Representatives to handle inbound and outbound calls with a focus on first-call resolution. You will work remotely with a consistent Monday–Friday schedule and participate in thorough training.

The role requires strong communication, empathy, and problem-solving skills, plus experience with Microsoft Office—all within a HIPAA-conscious environment. A competitive benefits package accompanies the position.