Remote Healthcare CSR II: First-Call Resolution

Premera Blue Cross; Nashville (TN); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

401K matching

Pension plan

Tuition assistance

On-site parking

Job summary

Premera is hiring a Customer Service Representative II to deliver first call resolution and excellent support to members and providers nationwide. The role emphasizes empathy, accuracy, and timely information exchange from a home-based setting.

You will participate in a 12-week virtual training program, with a comprehensive benefits package, tuition assistance, and opportunities for growth within Premera’s Healthplan operations.

Qualifications

• Two years of customer service experience in related fields.
• Two years of college coursework or three years of work experience in customer service.
• Healthcare, insurance, benefits, and/or claims processing industries.

Responsibilities

• Handle inbound and/or outbound calls and emails to provide first call resolution.
• Research and document issues, follow up timely, and escalate as needed.
• Maintain patient and provider information with HIPAA-compliant practices.
• Demonstrate empathy, defuse conflicts, and educate customers clearly.

Skills

Customer service

Communication

MS Office Suite

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Premera is hiring a Customer Service Representative II to deliver first call resolution and excellent support to members and providers nationwide. The role emphasizes empathy, accuracy, and timely information exchange from a home-based setting.

You will participate in a 12-week virtual training program, with a comprehensive benefits package, tuition assistance, and opportunities for growth within Premera’s Healthplan operations.