Remote CSR II — Healthcare Support

Premera; United States; Remoto; USD 39.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

401K employer match

Pension plan

Descrizione del lavoro

Premera is seeking a Customer Service Representative II to deliver first call resolution for members and providers in a remote work setting. You will handle inbound and outbound calls, perform routine research, and document interactions with accuracy.

Requirements include a High School Diploma or GED, 2 years of customer service experience, and proficiency with Microsoft Office. Training is provided, and a comprehensive benefits package supports health and well-being.

Competenze

• 2 years of customer service experience required.
• Proficiency with Microsoft Office Suite.
• Ability to defuse conflict with empathy and respect.
• Adapt communication style for broad audiences.

Mansioni

• Handle inbound and outbound calls with first call resolution.
• Conduct routine research and document all interactions.
• Escalate issues to appropriate departments when needed.
• Maintain Personal Protected Information (PPI) compliance.

Conoscenze

Customer service

MS Office

Empathy

Formazione

High School Diploma or GED

Strumenti

ALICE AI assistant

Descrizione del lavoro

Premera is seeking a Customer Service Representative II to deliver first call resolution for members and providers in a remote work setting. You will handle inbound and outbound calls, perform routine research, and document interactions with accuracy.

Requirements include a High School Diploma or GED, 2 years of customer service experience, and proficiency with Microsoft Office. Training is provided, and a comprehensive benefits package supports health and well-being.