Remote Healthcare CSR for Claims & Support (Contract)

Beacon Hill Staffing Group; Philadelphia (Philadelphia County); Remote; USD 20,000 - 29,000; Full time

Job summary

Beacon Hill Staffing Group is seeking a contract Customer Service Representative for a prominent healthcare organization in Center City. This fully remote temporary position handles inquiries about claims, benefits, enrollment, and ID cards, delivering empathetic, solution-oriented support.

Candidates should have 2+ years in customer service, preferably in healthcare, with strong communication skills. The role offers a fast-paced, client-driven environment and pays up to $18 per hour.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience in a call center environment.
• Experience in the healthcare industry is a plus.
• Proven ability to handle high-volume inbound calls with professionalism and efficiency.

Responsibilities

• Handle customer inquiries related to claims, benefits, enrollment, member portal access, and ID cards.
• Provide 5-star service with a focus on professionalism, empathy, and solution-oriented support.
• Resolve member issues efficiently through clear communication and active listening.
• Maintain a positive and respectful tone during all customer interactions.
• Support the overall customer experience by upholding high service standards and team values.

Skills

Customer service

Call center

Healthcare knowledge

Medical terminology

Education

High school diploma or GED

Job description

Beacon Hill Staffing Group is seeking a contract Customer Service Representative for a prominent healthcare organization in Center City. This fully remote temporary position handles inquiries about claims, benefits, enrollment, and ID cards, delivering empathetic, solution-oriented support.

Candidates should have 2+ years in customer service, preferably in healthcare, with strong communication skills. The role offers a fast-paced, client-driven environment and pays up to $18 per hour.