Remote Healthcare CSR: Claims & Benefits Support

MassGenics, Inc.; Philadelphia (Philadelphia County); À distance; USD 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical & Pharmacy coverage

Dental & Vision insurance

401(k)

Health savings account (HSA)

Flexible spending account (FSA)

Life Insurance

Pet Insurance

Short term Disability

Long term Disability

Pre-paid legal & ID theft protection

Sick time

Paid leaves

Employee Assistance Program (EAP)

Résumé du poste

Innova Solutions is seeking a Customer Service Representative for a 2-month contract based in Philadelphia, PA, with remote work options. The role emphasizes handling claims, benefits, enrollment, and member portal support.

Ideal candidates possess a HS diploma or GED, 2 years of customer service experience, and at least 1 year in a call center. Strong verbal and written communication abilities are essential for phone-based interactions.

Qualifications

• HS Diploma or GED required
• 2+ years of customer service experience
• 1 year of call center experience required
• Strong verbal and written communication skills for phone-based work
• Ability to navigate multiple systems concurrently
• Candidates must score 80%+ on Customer Service Test

Responsabilités

• Handle claims, benefits, enrollment, member portal access, ID cards, and related tasks; assist customers to resolve issues over the phone and via portals.

Connaissances

Customer Service

Call Center

Verbal Communication

Written Communication

Multitasking

Problem Solving

Formation

HS Diploma or GED

Description du poste

Innova Solutions is seeking a Customer Service Representative for a 2-month contract based in Philadelphia, PA, with remote work options. The role emphasizes handling claims, benefits, enrollment, and member portal support.

Ideal candidates possess a HS diploma or GED, 2 years of customer service experience, and at least 1 year in a call center. Strong verbal and written communication abilities are essential for phone-based interactions.