Remote Healthcare Claims Support Agent II

HealthEdge; États-Unis; À distance; USD 25 000 - 29 000; Plein temps

Résumé du poste

HealthEdge is seeking a Customer Service Associate to support US-based customers through inbound call center operations. The role reports to the Customer Service Manager and operates during 8am–9pm EST in a remote/hybrid setup across the US.

Key duties include handling inbound and outbound calls, documenting interactions, and liaising between departments to resolve customer inquiries. Candidates should have a high school degree and 2–3 years of healthcare claims or call center experience.

Qualifications

• Experience in healthcare claims operations or call center environments is preferred.
• Strong verbal and written communication skills are essential.
• Attention to detail and problem-solving abilities are required.
• Basic familiarity with MS Office applications (Word, Excel).

Responsabilités

• Handle inbound calls for customer assistance.
• Respond to outbound call requests.
• Document calls in ticketing/tracking systems.
• Provide timely data and respond to customer inquiries.

Connaissances

Customer service

Call center

Communication

Attention to detail

Problem solving

Formation

High school degree

Outils

MS Word

MS Excel

Description du poste

HealthEdge is seeking a Customer Service Associate to support US-based customers through inbound call center operations. The role reports to the Customer Service Manager and operates during 8am–9pm EST in a remote/hybrid setup across the US.

Key duties include handling inbound and outbound calls, documenting interactions, and liaising between departments to resolve customer inquiries. Candidates should have a high school degree and 2–3 years of healthcare claims or call center experience.