Customer Service Representative

Beacon Hill Staffing Group; Chicago (IL); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote

Job summary

Beacon Hill Staffing Group is seeking a Customer Service Representative to support a Medicare Supplement claims team in a fully remote role. You will assist healthcare providers with payments, review EOBs, verify coverage, and manage a high volume of calls in a fast-paced environment.

The ideal candidate has healthcare insurance customer service experience, strong communication, and proficiency with Microsoft Office and Teams. This position offers remote work and comprehensive benefits.

Qualifications

• Previous customer service experience in healthcare or life insurance.
• Ability to read and interpret Explanation of Benefits (EOB) documents.
• Strong verbal communication and problem-solving skills.
• Proficient with Microsoft Office and Teams.
• Comfortable handling a high volume of calls remotely.

Responsibilities

• Serve as primary contact for providers on claim payments and reimbursement inquiries.
• Handle a high volume of inbound calls, averaging 60-80 calls per day.
• Research claim status, payment history, and reimbursement issues.
• Review and explain Explanation of Benefits (EOB) information to providers.
• Verify coverage and payment details related to Medicare Supplement plans.
• Communicate professionally with providers to resolve concerns and answer questions.
• Document inquiries and resolutions accurately within company systems.
• Collaborate with internal teams to investigate and resolve claim discrepancies.
• Respond promptly to Microsoft Teams messages and maintain effective communication in a remote work environment.
• Meet established service, quality, and productivity expectations.
• Maintain confidentiality of member and provider information.

Skills

Customer service

Healthcare insurance knowledge

EOB interpretation

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Are you looking for a fully remote opportunity where you can leverage your customer service experience and knowledge of health insurance benefits? Our client is seeking a Customer Service Representative to support their Medicare Supplement claims team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping healthcare providers resolve payment questions, and is comfortable managing a high volume of calls each day.

Responsibilities

• Serve as the primary point of contact for healthcare providers regarding claim payments and reimbursement inquiries
• Handle a high volume of inbound calls, averaging 60-80 calls per day
• Research claim status, payment history, and reimbursement issues
• Review and explain Explanation of Benefits (EOB) information to providers
• Verify coverage and payment details related to Medicare Supplement plans
• Communicate professionally with providers to resolve concerns and answer questions
• Document inquiries and resolutions accurately within company systems
• Collaborate with internal teams to investigate and resolve claim discrepancies
• Respond promptly to Microsoft Teams messages and maintain effective communication in a remote work environment
• Meet established service, quality, and productivity expectations
• Maintain confidentiality of member and provider information

Requirements

• Previous customer service experience in healthcare insurance or life insurance
• Working knowledge of health insurance benefits and claims processing
• Ability to read and interpret Explanation of Benefits (EOB) documents
• Strong verbal communication and problem-solving skills
• Comfortable handling a high volume of phone calls throughout the day
• Proficiency with Microsoft Office and Microsoft Teams
• Strong attention to detail and organizational skills
• Ability to work independently in a remote environmentReliable attendance and punctuality are essential
• High school diploma or equivalent required
• Medicare Supplement or healthcare insurance experience preferred

Benefits Information

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We look forward to working with you. Beacon Hill. Employing the Future (TM)