Remote Healthcare Collections Specialist – Self-Pay

Cognizant; Lansing (MI); Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays plus Paid Time Off

Disability Insurance

Job summary

Cognizant seeks a Healthcare Customer Service Collections – Self-Pay professional. You will assist our clients' customers with outstanding balances while delivering superior service and maintaining positive relationships.

Based in the United States, this remote role offers a standard schedule with daily shifts and opportunities to support patients, adhere to HIPAA/TCPA requirements, and participate in incentives and benefit programs.

Qualifications

• High school diploma or GED.
• Minimum one year collections experience in healthcare working with patients.
• Minimum one year experience with Epic software.

Responsibilities

• Handle inbound calls as a representative to arrange debt repayment based on patient financials and client guidelines.
• Understand and utilize HIPAA and TCPA guidelines during each call.
• Ensure statements are sent for accounts handled and request statements as necessary.
• Manage patient disputes by obtaining pertinent information and escalating as needed.
• Assist in outbound calls when required.
• Perform other activities and responsibilities as assigned.

Skills

Healthcare collections

Customer service

HIPAA compliance

Phone handling

Education

High School Diploma or GED

Tools

Epic

Job description

Cognizant seeks a Healthcare Customer Service Collections – Self-Pay professional. You will assist our clients' customers with outstanding balances while delivering superior service and maintaining positive relationships.

Based in the United States, this remote role offers a standard schedule with daily shifts and opportunities to support patients, adhere to HIPAA/TCPA requirements, and participate in incentives and benefit programs.