Remote Healthcare Self-Pay Collections Specialist

Cognizant; Lincoln (NE); Remote; USD 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Zusammenfassung

Cognizant is seeking a Healthcare Customer Service Collections – Self-Pay to assist patients with outstanding balances while delivering excellent service and maintaining patient relationships. The role supports remote work for qualified applicants in the United States and emphasizes HIPAA and TCPA compliance during calls.

You will handle inbound and occasional outbound calls, verify and process payments via cards or checks, and document account details according to client guidelines.

Qualifikationen

• High school diploma or GED.
• Minimum one year collections experience in healthcare working with patients.
• Minimum one year experience with Epic.

Aufgaben

• Handle inbound calls as a representative of the hospital to arrange debt repayment per patient and client guidelines.
• Follow HIPAA and TCPA guidelines on calls.
• Ensure statements are sent and request statements as needed.
• Document updates and information on accounts.
• Make outbound calls when required.
• Perform other duties as assigned.

Kenntnisse

Healthcare collections experience

Strong communication

Remote work adaptability

Ausbildung

High school diploma or GED

Tools

Epic

Jobbeschreibung

Cognizant is seeking a Healthcare Customer Service Collections – Self-Pay to assist patients with outstanding balances while delivering excellent service and maintaining patient relationships. The role supports remote work for qualified applicants in the United States and emphasizes HIPAA and TCPA compliance during calls.

You will handle inbound and occasional outbound calls, verify and process payments via cards or checks, and document account details according to client guidelines.